tigro Terms and Conditions

1. Introduction and Acceptance

Welcome to tigro. These terms and conditions ("Terms") form a legally binding agreement between you and the tigro platform. When you use this website, register, or use any of our services, you automatically declare that you have read, understood, and fully accepted these Terms.

tigro is an online entertainment platform offering various gaming experiences for players in Bangladesh. These Terms may be updated from time to time. Any changes will be published on the website, and your continued use of the site after such changes will be considered acceptance of the updated Terms.

2. Eligibility and Age Verification

2.1 Minimum Age

To open an account and use the services on tigro, you must be at least 21 (twenty-one) years old. Providing false information about your age is strictly prohibited and may result in account termination and forfeiture of deposited funds.

2.2 Single Account Policy

A maximum of one account is permitted per individual, family, household address, or device. If the same person operates multiple accounts, all accounts will be permanently closed and all deposited funds and bonuses will be forfeited.

2.3 Identity Verification

tigro may request the necessary documents to verify your identity at any time. Such documents may include a national identity card, passport, or other government-issued ID. Withdrawal processing may be suspended until verification is complete.

3. Account Registration and Security

3.1 Registration Process

To open an account on tigro, you must provide accurate and complete personal information. Providing false, incorrect, or incomplete information is prohibited and may result in account termination.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, password, and account. Sharing login information with third parties is strictly prohibited. You are responsible for all activities conducted through your account, whether or not authorized by you.

• Keep your password strong and unique.
• Report any suspicious activity to our support team immediately.
• Avoid logging in on public computers or unsecured networks.
• Always log out when you are done using your account.

3.3 Account Transfer

tigro accounts are non-transferable. You may not sell, rent, or transfer your account to any other person.

4. Deposits, Withdrawals and Payments

4.1 Deposit Rules

The minimum deposit amount on tigro is ৳300 (three hundred taka). We support the following payment methods: bKash, Nagad, Rocket, and Upay. The name on the payment method you use must match the name on your account — deposits from third parties are not accepted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 5-30 minutes. However, additional time may be required in some cases due to identity verification or other administrative reasons.

• All active bonus wagering requirements must be met before a withdrawal can be made.
• Withdrawals are always processed to the same payment method used for the deposit.
• tigro reserves the right to suspend withdrawals in the event of unusual or suspicious activity.

4.3 Payment Verification

To prevent financial fraud and money laundering, tigro may request additional documentation for payment verification at any time. Failure to cooperate with this process may result in account suspension.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible for a 100% bonus on their first deposit up to ৳15,000. A 25x wagering requirement must be met before this bonus can be withdrawn. For example, if you deposit ৳1,000 and receive a ৳1,000 bonus, you must place a total of ৳50,000 in bets (৳2,000 × 25 = ৳50,000).

5.2 Bonus Terms of Use

• If the wagering requirement is not met within a specified time period, the bonus will be cancelled.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• Taking advantage of bonuses from multiple accounts is strictly prohibited.
• A bonus may only apply to a specific game or game category.
• tigro reserves the right to change, suspend, or cancel bonus offers at any time.

5.3 Promotional Guidelines

Each promotional offer has its own specific terms which are clearly communicated at the time of the promotion. These terms apply in addition to these general Terms.

6. VIP Program

The tigro VIP program has three tiers. A weekly cashback benefit is available at each tier:

• Bronze: Up to 0.5% weekly cashback — the starting tier for new VIP members.
• Silver: Up to 1.0% weekly cashback — for regular and active players.
• Gold: Up to 1.5% weekly cashback — for our most dedicated players.

Progression through VIP tiers depends on a player's consistent activity and participation. tigro reserves the right to change VIP terms. Specific wagering requirements may apply before cashback can be withdrawn.

7. Fair Play and Prohibited Activities

7.1 Fair Play Policy

tigro is committed to ensuring a fair and transparent gaming environment for all players. Our games are tested by third parties and use internationally recognised Random Number Generator (RNG) technology.

7.2 Prohibited Activities

The following activities are strictly prohibited:

• Any form of cheating, manipulation, or exploitation of system vulnerabilities.
• Operating gaming activities using bots, automated software, or artificial intelligence.
• Bonus abuse or the use of bonus hunting strategies.
• Using the platform for money laundering or illegal financial activity.
• Attempting to influence game outcomes by colluding with other players.
• Obscene, threatening, or abusive behaviour.

If any such activity is detected, the account will be immediately terminated and all deposited funds and winnings may be forfeited. Law enforcement authorities will be notified if necessary.

8. Privacy and Data Protection

tigro treats the security of your personal information as a top priority. Our complete policy on data collection, storage, and use is described in detail on our Privacy Policy page.

All your information is kept secure through SSL encryption technology. We never sell your personal information to third parties.

9. Responsible Gaming

tigro firmly believes in responsible gaming. We want our players to enjoy entertainment while maintaining their own limits. We provide the following tools:

• Deposit limits: Set a daily, weekly, or monthly deposit amount.
• Self-exclusion: Exclude yourself from the platform for a set period of time.
• Reality check: A reminder feature to let you know how long you have been playing.
• Account closure: The option to permanently close your account.

For more details, visit our Responsible Gaming page.

10. Intellectual Property

All content published on the tigro website — including text, graphics, logos, icons, images, audio clips, software, and design — is the property of tigro or its content providers and is protected by international intellectual property laws.

Reproducing, distributing, transmitting, displaying, publishing, or using this content in any other way without our prior permission is prohibited.

11. Platform Availability and Service Interruptions

tigro strives to provide uninterrupted service, but the service may be temporarily unavailable due to technical reasons, maintenance, or unforeseen circumstances. tigro is not liable for any loss caused by such interruptions.

We will endeavour to give advance notice of scheduled maintenance. In the case of emergency or security-related maintenance, the service may be temporarily suspended without prior notice.

12. Limitation of Liability

To the maximum extent permitted by applicable law, tigro is not liable for:

• Any direct or indirect financial loss arising from gaming activity.
• Loss caused by third-party service failures or delays.
• Loss caused by issues with your device or network.
• Games or bets missed due to temporary unavailability of the platform.

You acknowledge that online gaming is inherently risky and that you are consciously accepting that risk.

13. Account Closure and Termination

13.1 Closure at User's Request

You may close your account at any time by contacting our support team. Please withdraw your available balance before closing your account.

13.2 Closure at tigro's Initiative

tigro may suspend or permanently close any account for the following reasons:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Providing false information.
• Operating multiple accounts.
• Failure to pass age verification.

14. Dispute Resolution

For any dispute or complaint, please contact us directly first via our 24/7 live chat or email. We will endeavour to resolve all matters fairly and in a timely manner.

To submit a complaint, please email: [email protected]

Upon receiving a complaint, we will conduct a full review within a reasonable time and inform you of the outcome. Our decision is final and binding.

15. Changes to Terms

tigro reserves the right to change these Terms at any time. For any significant changes, a notice will be published on the website and the update date on this page will be revised.

Logging in or accessing the platform after a change has been made will be considered your acceptance of the updated Terms. We therefore recommend checking this page regularly.

16. Contact and Support

If you have any questions or concerns about these Terms, please contact us:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Our support team is always ready to assist you, fully in Bengali.