tigro's Privacy Policy
Your personal information is completely safe with us. In this policy we explain in detail how your information is collected, used, and kept secure.
Quick Summary: tigro takes your privacy seriously. We collect only the information that is necessary, never sell it to third parties, and keep it protected with SSL encryption.
Introduction and Scope
This privacy policy applies to all users of the tigro platform. By browsing the tigro website, registering an account, or using any of our services, you are considered to have agreed to the terms of this policy.
tigro is an online entertainment platform for adult users (21+). We believe it is our responsibility to provide services in a secure and transparent environment. This privacy policy clearly defines your rights and our obligations.
Any changes to our privacy policy will be published on this page and you will be notified by email. For significant changes to the policy, we will seek your explicit consent.
What Information We Collect
tigro collects only the information that is essential for the proper operation of the platform, ensuring security, and providing you with a better service. A detailed description of the information collected is provided below.
2.1 Information You Provide Directly
Information you provide yourself when registering an account or using our services:
- Full name and date of birth (for age verification)
- Email address and the password you set
- Payment method details (bKash, Nagad, Rocket, or Upay number)
- Documents submitted for identity verification (if applicable)
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and general device information
- Browser type and operating system information
- Logs of your activity on the platform (session time, pages visited)
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity records
2.3 Payment-Related Information
Payment information required to process deposits and withdrawals is collected. tigro follows a minimum deposit of ৳300 and a minimum withdrawal of ৳800. All financial transaction data is stored securely and can only be accessed by authorized staff.
Purpose of Using Information
The collected information is used for the purposes described below. We never use your information outside of approved purposes.
- Account Management: To create, verify, and manage your account.
- Payment Processing: To complete deposits and withdrawals securely.
- Security and Fraud Prevention: To detect and prevent unauthorized access and fraudulent activity.
- Customer Support: To resolve any issues you have promptly.
- Responsible Gaming: To identify problematic gaming behavior and provide assistance.
- Legal Obligations: To comply with applicable laws and regulations.
- Platform Improvement: To improve the quality of our services and add new features.
Disclosure of Information and Third Parties
tigro never sells, rents, or commercially transfers your personal information to third parties. However, in certain circumstances, limited information may be shared with trusted partners:
4.1 Payment Processors
Only the information necessary to complete transactions is shared with authorized payment service providers such as bKash, Nagad, Rocket, and Upay. All such providers follow their own privacy policies.
4.2 Legal Requirements
We may be required to disclose information under a court order, a lawful request from an investigative authority, or applicable law. In such cases, we will always disclose only the minimum information necessary.
4.3 Technology Service Providers
We work with trusted technology service providers for server hosting, security analysis, and technical support. All such providers operate under strict confidentiality agreements and may not use the collected data themselves.
Data Security Measures
To ensure the security of your information, tigro applies multiple layers of security measures.
All data transfers are protected by 256-bit SSL encryption, ensuring banking-level security.
Collected data is stored in encrypted databases. Only authorized staff have limited access.
Access to user data is restricted through role-based access controls, and a log is kept of every access.
Our systems undergo regular security audits to identify and address any vulnerabilities in a timely manner.
However, complete security on the internet cannot be guaranteed by anyone. We make every effort, but no system is 100% impenetrable. We therefore ask you to keep your account password confidential.
Cookies Policy
tigro uses cookies and similar technologies to ensure the platform runs smoothly. Cookies are small data files stored in your browser.
6.1 Types of Cookies We Use
- Essential Cookies: For login sessions, security tokens, and the basic functionality of the platform. The site will not work without these.
- Functionality Cookies: To remember your preferences, language settings, and user experience.
- Analytics Cookies: To monitor and improve platform usage. This information is analyzed in aggregate.
6.2 Managing Cookies
You can disable cookies by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the site.
Data Retention Period
tigro retains your information only for as long as it is necessary or legally required.
- Active account data: For the entire duration the account remains active.
- After account closure: For a specified period as required by law.
- Financial transaction data: In accordance with standard financial record-keeping periods.
- Marketing communications: Until you withdraw your consent.
Once the specified period has passed, your information is securely deleted or anonymized in a way that it can no longer be linked to any individual.
Your Rights
As a tigro user, you have the following rights over your own information:
You may request a copy of the personal information we hold about you.
If any of your information is incorrect, you may request that it be corrected.
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
You may object to the processing of your information for specific purposes and request that marketing communications be stopped.
To exercise these rights, contact us at [email protected]. We will endeavor to respond to your request within 30 business days.
Protection of Minors
tigro is for individuals aged 21 and above only. We do not intentionally collect any information from minors or provide services to them. An age verification process is followed at the time of account registration.
If you believe a minor is using our platform, please contact us. We will take prompt action.
Marketing Communications
With your consent, we may send you promotional offers, bonus information, and platform updates by email. Every marketing email will include an option to unsubscribe.
If you wish to stop receiving marketing communications, you may email [email protected] at any time. Your request will take effect within 7 business days. Please note that even after marketing communications are stopped, important account-related information and security alerts will continue to be sent.
Changes to the Privacy Policy
This privacy policy may be updated from time to time for business, technical, or legal reasons. You will be notified of any significant changes by email and they will be published on this page.
Continuing to use the platform after a policy change will be considered as your acceptance of the updated policy. We therefore recommend that you visit this page regularly.
Contact and Complaints
For any questions, concerns, or complaints regarding the privacy policy, please contact us. Our data protection team is committed to resolving your concerns.
Ways to contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We take all privacy-related complaints seriously and work to resolve them in a fair and transparent manner.
Your Privacy Is Our Priority
Contact us for any questions or concerns. Our team is always ready.