tigro-r Responsible Gaming is our commitment
Enjoy entertainment within safe limits. tigro always provides its services with your wellbeing and your family in mind.
Our responsibility to you
tigro believes that online gaming is purely an entertainment activity — it should never be considered a source of income. We want to bring the message of safe and responsible gaming to millions of players across Bangladesh.
Our responsible gaming policy ensures that every user can stay in control of their own budget and time. We want you to always play with a smile — and to be able to take a break easily whenever you need to.
On this page you will find information about: deposit limits, self-exclusion, time-out, how to recognise warning signs, and how to contact our support team.
tigro's commitment
Accounts are for players aged 21 and above only — we make no compromises on age verification.
You can set deposit limits, weekly limits and monthly budget caps yourself.
Activating a time-out or self-exclusion option takes effect immediately — no delays.
24/7 Bengali live chat support — we are here for you at any time if you have a problem.
Payments secured by SSL encryption and complete confidentiality of personal information guaranteed.
Responsible gaming tools and features
tigro gives you full control — set limits at your own convenience.
Deposit Limit
Decide in advance how much you will deposit per day, per week or per month. Once a limit is set, it takes effect immediately. Minimum deposits start from ৳300, so setting a limit is straightforward.
Time-Out
Want to take a break for a few days? Activate a time-out for anywhere from 24 hours to 30 days. During this period no transactions or gameplay will be possible on your account.
Self-Exclusion
If you need a long-term break, choose self-exclusion. You can keep your account closed for anywhere from 6 months to permanently. You will need support team assistance to reverse this decision.
Session Time Limit
Set a limit on how long you play in one sitting. When the set time is up, the system will automatically alert you and recommend taking a break.
Gaming History
View your complete transaction and gaming history at any time. This transparency helps you understand your own playing patterns and make changes if needed.
Support and Guidance
If you have any concerns about your gaming, contact our Bengali live chat team. Our trained support agents are always ready to assist you with empathy.
Recognise the warning signs
If any of the following signs appear in yourself or someone close to you, it is time to seek help.
- You are spending more than your set budget and every time you lose you try to "bet a little more to recover" your losses.
- You are hiding your gaming from family or friends or lying to them about it.
- You are spending far too much time on online games while neglecting work, studies or family responsibilities.
- When you cannot play you feel anxiety, irritation or frustration — gaming has become a way to relieve emotional stress.
- You are using money meant for daily expenses, bills or debt repayment to fund your gaming.
- Despite repeated attempts you cannot control your gaming and feel uncomfortable about it yourself.
If any of the above applies to you, please contact our support team right away or use the self-exclusion tool.
How to stay safe
Budget Planning
Before you start playing, decide how much you are willing to spend today. Once you reach that limit, stop — regardless of the situation.
Time Management
Take regular breaks instead of playing for long stretches at a time. Spend time with family and friends — gaming can never replace social life.
Mental Health
Do not use gaming as a way to escape stress, sadness or loneliness. Seek professional support during times of mental distress.
Tell Your Family
Talk openly with your family. Take note of cautionary comments from loved ones — they say them because they care about you.
Age Verification and Minor Protection
tigro strictly serves players aged 21 and above only. Age verification is mandatory when creating an account. In any suspicious case we may request identification for verification.
If you have children or teenagers at home, make sure they cannot access your account or device. Do not share your password and always log out when you finish playing.
You can use parental control software to restrict children's access to online gaming sites. The safety of your family matters to us as well.
How to set limits
Take control of your gaming in just a few steps.
Log in to your account
Log in to your tigro account and go to Account Settings.
Open the "Responsible Gaming" menu
In Settings, select the "Responsible Gaming" option.
Choose your limit
Set a deposit, session or loss limit — whichever you need.
Confirm
Save the changes — they will take effect immediately.
If you have any difficulty, our 24/7 support team is always ready to help.
Contact us if you need help
You are not alone. If something feels wrong, reach out right now — we help without judgment.
tigro Support
Speak directly in Bengali with our trained support team.
All your information will remain completely private and secure.
Support Advice
If you feel that gaming is having a negative impact on your life, you should seek professional mental health support.
Various mental health organisations in Bangladesh provide counselling services. Talk to your family, a trusted friend or a professional counsellor.
Asking for help for yourself takes courage — it is not a sign of weakness.
Frequently Asked Questions
Enjoy safely —
keep the fun within limits
Enjoy entertainment on tigro responsibly. Cricket betting, slots or live casino — experience it all in a safe environment.